What does is mean when we say BBB Accreditation?

According to the Better Business Bureau (BBB) that means that the business’s products or services have not been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’s product quality or competency in performing services.  The BBB seal stands for something much greater, a commitment and devotion to fairness and honesty.

If a business has been accredited by BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. The following BBB Accreditation Standards are reflective of that agreement.

BBB Accreditation Standards as stated on their website:

• Build Trust
  Establish and maintain a positive track record with clientele
• Advertise Honest
• Tell the Truth
  Honestly represent products and services, including clear and adequate disclosures of all material terms
• Be Transparent
  Openly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
• Honor Promises
• Be Responsive
  Address marketplace disputes quickly, professionally and in good faith.
• Safeguard Privacy
• Embody Integrity
  Approach all business dealings, marketplace transactions and commitments with integrity. An accredited business or organization agrees to avoid involvement by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

Above information found on www.BBB.org

Back to School Carpet Cleaning Special!!

Has summer been just as hard on your carpet as it has been on you?  Having our children home is great but can cause havoc on the carpets.  If your home could use a little fall cleaning now is the time!  We are offering out back to school special, 20% off any service of $250 or more.  That’s over $50 in savings!

Dont think you have $250 worth of carpets to clean?  No Problem!  We do more than just clean carpets.  We offer tile and grout cleaning services.  Let us restore your grout surface to like new condition with our staining techniques.  We also offer upholstery cleaning and restoration for you home or vehicle.  Experts recommend deep cleaning your upholstery once a year.  Now would be a great time to do it and save money!

Don’t wait until the holidays to deep clean your home.  Do it now and take one more thing off your holiday to do list while saving money!  Enjoy your mornings free with clean floors to walk on.  This offer ends November 1, 2009 so don’t wait.

Just mention our Back to School Special and save 20% off any invoice for services over $250.

A Brief Overview of Our Services:

On top of industry leading carpet cleaning services, Cole’s Carpet Care also specializes in several other services; such as tile and grout cleaning, upholstery cleaning, and even mattress cleaning.

Upholstery -

There is nothing worse than your favorite couch or chair being stained or damaged.  Coles has the right products and will do our best to bring your favorite upholstery back to its former luster.

Auto upholstery -

For the times when you need your car seats and upholstery squeaky clean, we have all right products and services for the job!

Tile & grout cleaning and even sealing!

When it comes to tile and grout, you’ll love our exclusive deep cleaning process. Our system is designed to go way beyond what most Cleaners think of doing and our customers are always satisfied. We will restore your grouting to near its original color and luster but even in stubborn cases we are able to restore a like new grouting surface with our staining techniques.

Carpet Services -

Other than carpet cleaning services, we offer a variety of different carpet repair techniques and other services, such as stretching carpet, as well as deodorizing carpet fibers and other fabrics.

Stain Removal -

At Coles we will do our best to remove any type of stain you may have encountered and restore the original color and look to your carpet or fabric.  We use an industry leading water extraction process to get the job done right. We even offer red dye removal or other mystery stains.

PET stain and odor removal -

Don’t assume your carpet is ruined if your beloved pet had an accident in your favorite room.  Put your trust in Coles to remove it safely and effectively.

On top of all this we also clean large area rugs and other specialty rugs!

While our site is in under construction, just be aware the services we provide continue at full strength!