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Better Business Bureau Gives Us An A+

bbbsealh1US Better Business Bureau Gives Us An A+ Coles Carpet Care is proud to announce that we have earned our accreditation from the Better Business Bureau and a rating of A+.

What does is mean when we say BBB Accreditation?

According to the Better Business Bureau (BBB) that means that the business’s products or services have not been evaluated or endorsed by BBB, or that BBB has made a determination as to the business’s product quality or competency in performing services.  The BBB seal stands for something much greater, a commitment and devotion to fairness and honesty.

carpet cleaning copyIf a business has been accredited by BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. The following BBB Accreditation Standards are reflective of that agreement.

BBB Accreditation Standards as stated on their website:

  • Build Trust
    Establish and maintain a positive track record with clientele
  • Advertise Honest
  • Tell the Truth
    Honestly represent products and services, including clear and adequate disclosures of all material terms
  • Be Transparent
    Openly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
  • Honor Promises
  • Be Responsive
    Address marketplace disputes quickly, professionally and in good faith.
  • Safeguard Privacy
  • Embody Integrity
    Approach all business dealings, marketplace transactions and commitments with integrity. An accredited business or organization agrees to avoid involvement by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.

Above information found on www.BBB.org

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